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16 June 2006
Start measuring your process
How can you really know how your company is doing if are not measuring processes? Do you know how many support requests are you getting from users per month? From what area are they coming? If you go to the customer service representative, do you know Read More...
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16 April 2006
Using roles in business processes
When creating a workflow, one of most common activities in them are tasks. These tasks must be approved or completed during the execution of the process. Someone in the organization is in charge of completing the task. For this to happen, tasks must be Read More...
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30 March 2006
A BPM implementation strategy
Starting big when you are implementing a BPM strategy is a sure way of getting nowhere. The amount of difficulty for automating processes in the organization can be quite high when these aren't documented in a first point and when they only exist in the Read More...
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12 March 2006
Polite software should be fudgable
When manual tasks and processes are automated, most of the time something is lost in the middle. The most simple thing that is lost is flexibility. When humans interact with a process, they can always adjusts things to their own way. When handling an Read More...
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01 March 2006
BPM is an ongoing journey
Organizations are composed of processes. Not only organizations, but anything that surround us, that has some type of function, can be described as a series of steps followed to achieve some desired goal. For me, I think the perfect machine, with perfect Read More...
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16 February 2006
Insurance Request and Software
Taking a new request for a life insurance is a very complicated process. One of the most interesting things I find is how they ask these strange questions to determine the probability of you killing yourself. But, even if it matters or not, the whole Read More...
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12 February 2006
A visit to Kinko's
An interesting story and how an idea surged. A couple of days ago I had to go to Kinko’s for printing some pricing and marketing material for a customer I was going to visit the next day. I asked for normal color printing with a special paper, something Read More...
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08 February 2006
SharePoint Workflow
I think SharePoint is one of the must have components everybody using Windows Server 2003 should have installed. As a free piece, the WSS version allows you to share files and collaborate with peers in the organization. It has document versioning capabilities Read More...
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31 January 2006
Business Process Management is a paradigm shift
Terry Schurter : "Business Process Management is a paradigm shift in the making. It can be a paradigm shift because it represents a fundamentally different way of looking at, organizing, operating, monitoring and managing an organization." Read More...
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25 January 2006
Documenting Business Processes
Ran across an article in Intelligent Enterprise that says the following: BPM is both a management philosophy and a software tool. As a management philosophy, it calls for organizations to document, analyze and measure their business activities not in Read More...
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14 January 2006
Study shows SOA and BPM implementations provide more benefits
An interesting article shows up how SOA (Service Oriented Architecture) implementations are related to how business processes are executed in the organization. I think SOA is the way for developing applications in the future. The concept is very simple: Read More...
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04 January 2006
ROI Areas
Calculating the return of investment of any anything that you do in your business is vital, that's the easiest way you can decide if in the long run the money you are pouring in is going to be of value to the organization. As I have said earlier, one Read More...
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19 December 2005
Automation
Automation is the type of business process automation where the highest ROI can be reach in the implementation of a workflow or BPM solution . Converting processes in the organization that a lot of human intervention is needed to electronic matters in Read More...
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13 December 2005
Business Process Management for Insurance
The insurance industry is one of greatest beneficiaries of BPM solutions. Automating business workflow in the organization, has shown to produce huge performance increases in productivity and reduce costs in areas like claims processing. Analysis has Read More...
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07 December 2005
Management
One of the primary benefits on implementing a BPM (Business Process Management) solution, is the information organization management receive. Before, knowing the actual performance of business processes, resource usage and key indicators was difficult Read More...
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